Customer Care Specialist

Manage the day-to-day transactions for Highline Aftermarket customers, which include brick & mortar, e-tailers, grocery, general merchandise, and outdoor power sports. In addition to transactions and processing, this person will be responsible for: customer support, resolving chargebacks and infractions, communicating with DC operations, assisting with operations, and assisting the Highline Sales department to identify growth strategies and solutions within our product offering.
Essential Job Duties:
Enter orders called, emailed, or faxed in by customers or outside salesmen, process all other requests for reports, customer inquiries, returns as well as other requests.
Make outgoing calls to remind customers of or truck route schedule to solicit orders.
Help to manage sales costs including helping minimize freight costs or any other applicable expenses.
Assist in customer trade shows and store resets as necessary.
Attend and participate in internal sales meetings.
Provide troubleshooting assistance for customer orders, product questions, and relevant problems.
Recommend creative solutions for site enhancements to maximize key products or categories.
Education & Experience:
Bachelors degree preferred, HS diploma required
5 years in Customer Service
Skills & Attributes
Microsoft Office
Managing eCommerce (Retailer Web Portals)
Chargeback Analysis
Item Onboarding

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