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Inbound Customer Care Professional 2nd Shift - Medina, MN

While providing excellent customer service, the Call Center Associate will accurately process customer orders via phone, mail, fax, email, or chat. In addition the Call Center Associate will successfully use suggestive selling techniques to promote product specials and other related items during phone interactions.
Come work for an industry leader! Rockler Companies, Inc. is a growing national retail, direct mail and publishing organization with retail stores across the U.S. We're committed to attracting and employing the best people by offering competitive salaries and benefits, a diverse work environment, and challenging growth opportunities. Learn more about our company at www.rockler.com!
Equal Opportunity Employer/Male/Female/Disabled/Veteran
DUTIES
Provide outstanding customer service for each and every customer interaction
Promote increased sales by offering all phone customers the product specials and other related items.
Answer telephone calls in a professional and courteous manner. Maintain control of calls and keep focused while multi-tasking to process the order or request as needed. Being efficient and effective so as to best manage in-coming call workload demands.
Discuss technical information with customers and refer more difficult questions to sales/technical service department or Product Manager.
Open new company accounts.
QUALIFICATIONS
High school diploma or Equivalent
Excellent communication and customer service skills. One year of customer service experience desired.
Excellent key-boarding skills
Ability to remain calm and courteous with customers and others in times of stress.
Able to successfully multi-task
Woodworking knowledge a plus.


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